CasinoBitco.in

At a first glance, this casino site is a dream for avid online casino users. The site is well laid out, extremely easy to follow and understand, and signing up and entering your details are all similarly relatively simple and easy to do. But however, that’s where the simplicity all comes to an end. My experience with this casino site can only be described as a complete and utter rip off. After registering to the site and filling in my details, I decided to play on the roulette and deposited 25 bitcoins to get me started, I had a really good spell and eventually won 5 bitcoins and decided to withdraw this money. As I tried to withdraw the money it seemed to disappear from my account. I refreshed the page repeatedly as well as logging in and out a few times as I thought it might be a glitch in my Internet connection, but this turned out to not be the case at all. After a few hours of doing this, I decided to contact the support team. The only form of contact you can have with the support team is via email. Not only is this completely impersonal, it wastes your time waiting around for a response from them, which I sadly never got. The casino site itself says: ‘we take great pride in ensuring all enquires are answered in 24 hours or less’ - two months later and I still haven’t had one single reply from them! So what this means is that the initial bitcoins I deposited as well as the bitcoins I have been led to believe I have won, and are therefore mine, are sitting in an online casino account on this website with no option or opportunity to withdraw, it’s a complete scam! I feel completely taken advantage of as the website was easy to navigate, persuasive in getting me to sign up and I really trusted this site. As well as this, the casino games were again easy to use and I could play them anywhere in my free time, and as a casino site user, I was excited at the prospect of having a new casino site of this nature. But this trust has been abused and I have been completely ripped-off! It is completely ridiculous that the customer support team have not contacted me or responded to my emails, with no chance of me calling them and settling the issue over the phone in ten minutes. I can only assume at this rate they are not going to and are going to keep the bitcoins that are rightfully mine and take money that is rightfully mine! I will deter anyone and everyone from using this site, you will be taken advantage of and your bitcoins will be lost. Please do not waste your time on this casino site and look out for sites that are much more trusted and where the customer service is their priority, which I can safely say is not the priority of this site – it is just a downright scam.